Privacy Policy
We're committed to protecting your privacy and being transparent about how we handle your data.
- • We only collect data necessary to provide our document analysis service
- • Your documents are processed securely and never shared with third parties
- • You can download or delete your data at any time
- • We use industry-standard encryption and security measures
- • We don't sell your data or use it for advertising
Account Information
When you create an account, we collect your email address and any profile information you choose to provide.
Document Data
We process the documents you upload to provide our AI analysis service. This includes the document content, metadata, and your interactions with our AI.
Usage Information
We collect information about how you use our service, including features accessed, documents processed, and system performance data.
Technical Information
We automatically collect technical information such as IP address, browser type, device information, and timestamps to ensure service security and performance.
Service Provision
- • Process and analyze your documents
- • Provide AI-powered insights and responses
- • Maintain your document library
- • Enable chat functionality
Service Improvement
- • Monitor and improve system performance
- • Develop new features and capabilities
- • Ensure security and prevent abuse
- • Provide customer support
Communication
We may send you service-related emails, security alerts, and account notifications. You can opt out of non-essential communications in your account settings.
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your documents and personal information are protected with industry-standard security measures.
Access Controls
Access to your data is strictly limited to authorized personnel who need it to provide our service. All access is logged and monitored.
Data Processing
Document processing happens in secure, isolated environments. We use reputable third-party AI services (Anthropic Claude) under strict data processing agreements.
Incident Response
In the unlikely event of a security incident, we will notify affected users within 72 hours and take immediate steps to secure your data.
Under GDPR and other privacy laws, you have the following rights regarding your personal data:
Right of Access
Request a copy of your personal data we hold
Right to Rectification
Correct any inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Portability
Export your data in a machine-readable format
Right to Restrict Processing
Limit how we process your data
Right to Object
Object to certain types of processing
Right to Withdraw Consent
Withdraw consent for data processing
Right to Complain
Lodge a complaint with your data protection authority
How to Exercise Your Rights
You can exercise most of these rights directly from your account settings:
- • Data Export: Download all your data from Settings → Privacy
- • Account Deletion: Delete your account from Settings → Danger Zone
- • Data Access: View all stored data in your account dashboard
- • Other Requests: Contact us at privacy@documind.com
We Do NOT Share Your Data With:
- • Advertisers or marketing companies
- • Data brokers or analytics companies
- • Social media platforms
- • Any third parties for commercial purposes
We DO Share Data With:
- • AI Processing Services: Anthropic (Claude AI) - only for document analysis under strict data processing agreements
- • Infrastructure Providers: Vercel (hosting), Supabase (database) - only as necessary to provide our service
- • Legal Requirements: When required by law or to protect our legal rights
Account Data
Retained until you delete your account
Documents
Retained until you delete them or your account
Chat History
Retained for 2 years or until account deletion
Usage Logs
Retained for 90 days for security and performance monitoring
If you have any questions about this Privacy Policy or our data practices, please contact us:
General Inquiries
Email: support@documind.com
Privacy Officer
Email: privacy@documind.com
For EU residents: If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
This policy is effective as of December 27, 2024. We'll notify you of any material changes.